Privacy and Cookies

Privacy Policy – Data Protection Notice

Effective 25th May 2018

We respect your trust in us to store and share your information.  In this notice, we explain how we collect personal information about you, how we use it and how you can interact with us about it.

We try to keep this notice as simple as possible but if you are unfamiliar with our terms, or want more detail on any of the information here, please contact us here

  1. Who we are

When we talk about “WCR” or “us” or “we” in this notice we are talking about Westcounty Resorts.Ltd

We share your information within WCR to help us provide our services, comply with regulatory and legal requirements and improve our services.

  1. Data Protection Officer

Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights are fulfilled.  You can contact our Data Protection Officer at info@westcountryresorts.co.uk or writing to them at Data Protection Officer, Westcountry Resorts Ltd, 1 Pinhoe Rd, Exeter EX4 7HP.

  1. How we collect information about you

We collect personal information about you when you approach us with an enquiry either in person, via our website or social media.  We also collect personal information from you if you enter a prize draw.

  1. How we keep your information safe

We protect your information with security measure under the laws that apply and we meet international standards.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We keep our computers, files and buildings secure.

When you contact us to as about your information, we may ask you to identify yourself.  This is to help protect your information.

  1. How long we keep your information

To meet our legal and regulatory obligations, we hold your information while you are a customer and for a period of time after that.  We do not hold it for longer than necessary or if you choose to opt out of our communications.

  1. Meeting our legal and regulatory obligations

To use your information lawfully, we rely on one or more of the following legal bases:

  • Performance of a contract;
  • Legal obligation;
  • Protecting the vital interests of you or others;
  • Public interest;
  • Our legitimate interests; and
  • Your consent

To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it.  

  1. Consent

Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products and services which may be of interest to you.  We may do this by phone, post, email, text or through other digital media.

You can decide how much direct marketing you want to accept when you apply for new products and services.

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@westcountntryresorts.co.uk

If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt out.

When we use sensitive personal information about you, such as biometric data, we ask for your consent.  Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent at any time by contacting us.

We will not sell, distribute or lease your personal information to third parties.

  1. How we use your information
    We use information about you to:
  • Provide relevant products and services;
  • Identify ways we can improve our products and services;
  • Maintain and monitor your products and services;
  • Protect both our interests;
  • Meet our legal and regulatory obligations;
  • Decide and recommend how our products and services might be suitable for you.


To provide our products and services under the terms and conditions we agree between us, we need to collect and use personal information, we may not be able to provide you with our products and services

We analyse the information that we collect on you through your use of our products and services and on our social media and website.  This helps us understand your requirements, how we interact with you and our position in the marketplace. Examples of how we use this information includes offering you products and services and personalising your experience.

  1. Your information and third parties
    Sometimes we share information with third parties

For example to:

  • Provide products services and information;
  • Research your experience dealing with us;
  • Trace information; and
  • Protect both our interests

10. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  1. Your personal information rights

We can help you with:

Accessing your personal information:  You can ask us for a copy of the personal information we hold.  You can ask us about how we collect, share and use your personal information

Updating and correcting our personal details:

Removing consent:  You can change your mind wherever you give us your consent, such as for direct marketing, or using your sensitive information such as biometric data.

Restricting and objecting:  You may have the right to restrict or object to us using your personal information.

Deleting your information: (your right to be forgotten)  You may ask us to delete your personal information.

Moving your information (your right to portability):  Where possible we can share a digital copy of your information directly with you or another organisation.

When you contact us to ask about your information, we may ask you to identify yourself.  This is to help protect your information.

We generally do not charge you when you contact us to ask about your information.

  1. Making a complaint

If you have a complaint about the use of your personal information, please let a member of our staff know, giving them the opportunity to put things right as quickly as possible.

If you wish to make a complaint you may do so by telephone, in writing, and by email.  Please be assured that all complaints received with be fully investigated. You can register a complaint through our Website, by phone or by email.

We ask that you supply as much information as possible to help our staff resolve your complaint quickly.

You can also contact the Data Protection Commission if you have a complaint.

  1. Updates to this notice

We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and products.  You can always find an up-to-date version of this notice on our Website at Westcountry Resorts or you can ask us for a copy.

Cookie Policy for Westcountry Resorts

This is the Cookie Policy for Westcountry Resorts, accessible from https://www.westcountryresorts.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: info@westcountryresorts.co.uk