Effective 25th May 2018
We respect your trust in us to store and share your information. In this notice, we explain how we collect personal information about you, how we use it and how you can interact with us about it.
We try to keep this notice as simple as possible but if you are unfamiliar with our terms, or want more detail on any of the information here, please contact us here
When we talk about “WCR” or “us” or “we” in this notice we are talking about Westcounty Resorts.Ltd
We share your information within WCR to help us provide our services, comply with regulatory and legal requirements and improve our services.
Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights are fulfilled. You can contact our Data Protection Officer at firstname.lastname@example.org or writing to them at Data Protection Officer, Westcountry Resorts Ltd, 1 Pinhoe Rd, Exeter EX4 7HP.
We collect personal information about you when you approach us with an enquiry either in person, via our website or social media. We also collect personal information from you if you enter a prize draw.
We protect your information with security measure under the laws that apply and we meet international standards. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We keep our computers, files and buildings secure.
When you contact us to as about your information, we may ask you to identify yourself. This is to help protect your information.
To meet our legal and regulatory obligations, we hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary or if you choose to opt out of our communications.
To use your information lawfully, we rely on one or more of the following legal bases:
To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it.
Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products and services which may be of interest to you. We may do this by phone, post, email, text or through other digital media.
You can decide how much direct marketing you want to accept when you apply for new products and services.
You may choose to restrict the collection or use of your personal information in the following ways:
If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt out.
When we use sensitive personal information about you, such as biometric data, we ask for your consent. Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent at any time by contacting us.
We will not sell, distribute or lease your personal information to third parties.
To provide our products and services under the terms and conditions we agree between us, we need to collect and use personal information, we may not be able to provide you with our products and services
We analyse the information that we collect on you through your use of our products and services and on our social media and website. This helps us understand your requirements, how we interact with you and our position in the marketplace. Examples of how we use this information includes offering you products and services and personalising your experience.
For example to:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We can help you with:
Accessing your personal information: You can ask us for a copy of the personal information we hold. You can ask us about how we collect, share and use your personal information
Updating and correcting our personal details:
Removing consent: You can change your mind wherever you give us your consent, such as for direct marketing, or using your sensitive information such as biometric data.
Restricting and objecting: You may have the right to restrict or object to us using your personal information.
Deleting your information: (your right to be forgotten) You may ask us to delete your personal information.
Moving your information (your right to portability): Where possible we can share a digital copy of your information directly with you or another organisation.
When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
We generally do not charge you when you contact us to ask about your information.
If you have a complaint about the use of your personal information, please let a member of our staff know, giving them the opportunity to put things right as quickly as possible.
If you wish to make a complaint you may do so by telephone, in writing, and by email. Please be assured that all complaints received with be fully investigated. You can register a complaint through our Website, by phone or by email.
We ask that you supply as much information as possible to help our staff resolve your complaint quickly.
You can also contact the Data Protection Commission if you have a complaint.
We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and products. You can always find an up-to-date version of this notice on our Website at Westcountry Resorts or you can ask us for a copy.
What Are Cookies
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Third Party Cookies
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com
However if you are still looking for more information then you can contact us through one of our preferred contact methods: